Customer Service for your Personalized Gifts
We hope that we are able to address all your questions regarding great gifts like birthday bibs, personalized children's luggage and girls jewelry boxes within this section and throughout our site. Please call us with any inquiries at 800-927-0707. Or, you may e-mail your questions to firstname.lastname@example.org. We will attempt to answer every inquiry by the end of the next business day.
How to Order?
Please use only one ordering method below to avoid replicated shipments:
Ordering Online - The MyBambino Shopping Cart
MyBambino.com uses an online "shopping cart". Your shopping cart holds all of your products until you are ready to actually purchase. Don't worry, adding additional personalized baby gifts and other items to your shopping cart does not mean you have to buy them. Once you see a product you would like to purchase and personalize, simply click "Order". It's that easy. Your shopping cart page will display, showing you everything you have ordered so far, and all of the personalization options for each item. Your most recent purchase will be added to the bottom of the shopping cart. You may have to scroll down to see all
Choosing Personalization Options
Personalization instructions will be displayed for each item in the cart. Follow the instructions, and select your design options from the drop-down boxes: colors, sizes, styles, etc. A text box will be available for you to type in the name, initials, or message to be personalized on the item. Please note: The personalization options for each of our products often varies. Be sure to follow the instructions for each product in your shopping cart carefully, and make sure all options are filled in.
Quantities & Editing Your Order
You may change the quantities of any item in your cart by clicking in the "Quantity" box and typing in a new number. Verify the new quantities by clicking the "Recalculate" button. Your order totals will recalculate and you may continue shopping. Keep in mind that by doing this, you will receive more than one of the same item, personalized the same way. If you need two or more items, personalized in different ways, you must go back to the item within the Web site and click "Order" again. Now, a second item will show in your cart with a whole new set of personalization options.You can always change your design options at any time during your shopping process. Nothing is set in stone until you actually finalize your order. So, feel free to browse and take your time deciding on designs and styles for your personalized products. There's plenty of opportunities to change things later.
To remove any item(s) from your cart, change the quantity to zero (0) for each item you want to remove, and click "Recalculate". You may also click "Empty Cart" to remove all the items from your cart at once.
Any time you want to see your current order so far, click "View Cart" at the top of the screen. New purchases go to the bottom of the shopping cart screen. You may need to scroll down to see them, depending on the resolution of your display.
Checking Out - Finalizing Your Order
When you're finished shopping, and you have selected all the personalization options for each product in your cart, click "Finalize Order" from the shopping cart screen, and follow the instructions.
When our production schedule allows, the talented staff at My Bambino accepts special design requests. There are additional fees for this service, starting at $5 for color changes to existing My Bambino designs and more for custom work. We have a limited color pallet and established style but are still capable of meeting many request, including matching room decor, bedding, personalized messages, and special interest/s. While every effort will be made to meet your design needs, please be aware that it is difficult to interpret verbal and written request precisely and therefore these orders are non-refundable and non-returnable. Licensed characters and trade marked designs are excluded.
If you choose to order from one of the following alternate methods, please do not order online also. This will insure that you do not receive a double order.
- By Phone: 1-800-927-0707
- By Fax: 302-422-9064
- By Mail: MyBambino 973 East Masten Circle Milford , DE 19963
Give us a call to place your order Mond-Friday 9:00 AM - 5:00 PM Eastern Standard time.
You may fax your credit card orders to 302-422-9064, 24 hours a day, seven days a week. Please provide all requested information, especially phone number. For your convenience, order form can be faxed to you or can print an order form from this Web site. Faxed orders are processed within 24 hours. For confirmation on faxed orders, call our toll-free number.
To ease your ordering, you can print an order form from this Web site. Personal check or credit card number must be received before order can be processed. Sorry, no COD's.
MyBambino offers FREE personalization on every item and more! Most items are individually hand painted by one of our artists, making your gift even more unique. You choose the name. You choose the design. Please understand that each artist's style may vary slightly.
Items are individually hand painted,
so please allow 2 to 3 weeks for delivery. We always try to
accommodate last minute orders. Express services are available.
Please allow 6 business days delivery for express orders.
Care of your Personalized Product
Banks and Furniture - Harsh chemicals in cleaning supplies and some skin care products (especially sunscreen) will affect the design on most of our items over time. We suggest a soft clean cloth (wet or dry) to gently wipe your gift when needed, so the personalization can last for years.
Bibs & Apparel - All our fabric items, whether hand painted or printed are machine washable and dryable. Bleach will fade the printed designs over time. We do recommend that if ironing is needed, the item is turned inside out, done with low temps and extreme care.
Ceramic Bowls, Plates & Mugs - My Bambino's ceramic dinnerware is baked after personalized, making them food safe, dishwasher safe and microwave safe.
Plastic Bottles, Cups & Bowls - We recommend you hand wash the painted parts of your plastic dinnerware, to preserve the personalization.
Mouth pieces and parts - that are not painted can be washed/sterilized in the dishwasher.
Luggage and Backpacks - These items take a beating when used for their intended purpose. We have found that bleach wipes and spray cleaners work best on scuff marks on our vinyl items. Avoid scrubbing the painted areas.
MyBambino appreciates your patronage and respects your privacy. Any information that you provide to us is used only to process your order(s), reply to your questions, and to improve your future experiences with our Web site. We will not share your personal information, such as your name, address, e-mail address, phone number, or credit card information, with anyone for any reason, unless required to by law.
MyBambino uses technology called Secure
Socket Layer (SSL) to encrypt any personal information you
transmit to us online. The information is encrypted on your
computer and decoded after it reaches MyBambino's secure server.
This information cannot be decrypted during transit.
If you are still nervous about ordering online, once you have selected your products we encourage you to call our Customer Service department at 800-927-0707 and one of our Customer Service agents will be happy to place your order for you over the phone, or see Alternative Ordering Options above.
What Information We Collect and Why
We collect personal information primarily so that we may process your order, but also so that we may personalize your purchases and make your shopping experience as unique as possible. In addition to personal information collected for purposes of processing your order, we may ask for the following information:
- Billing and Shipping Information
- Personalization Information
- E-mail Addresses
During the checkout process, we ask for certain personal information - name, address, e-mail, telephone number and credit card information - all of which are necessary for us to process your order and ship it to you. Basic personal information such as name, address and telephone number, but not credit card numbers, may be transmitted to contracted third parties (UPS, FedEx, etc.) solely for the purpose of shipping your order. As described above, ordering with MyBambino is safe and secure because we use Secure Socket Layer Technology which encrypts the information you send to us. This information cannot be decrypted during transmission and is decoded on MyBambino's secure server, which cannot be accessed by 3rd parties. MyBambino may also use this information to send you our printed catalog or other announcements via postal mail.
In order to hand-personalize each product, MyBambino requires that you submit certain private information to us for most items. This may consist of your child's name(s) or age(s), birthdate(s), etc. This information is used only to personalize your purchases, and is held strictly confidential.
During the checkout process, we collect your e-mail
address. Your e-mail address is used only so that
you may receive offers and announcements via e-mail from
MyBambino, and is not forwarded to any third parties.
At any time, you may modify your information by sending an e-mail to email@example.com.
MyBambino uses a feature of your Internet web browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your web browser places on your computer's hard drive. MyBambino creates and then uses these cookie files to track your cart contents and to recognize you when you return to MyBambino's site. This saves you from having to re-input your billing and shipping information the next time you shop with us.
In some instances, your browser may have been set to not accept cookies. If so, you will see a message when the MyBambino web site tries to access any cookies. By default, most all browsers are setup to accept cookies when first installed. If yours is not, you can change your cookie settings usually in the "Security Options" or "Preferences" section of your browser (or something similar).
|$0 to $10||$5.99||$15.99||$11.99||$25.99|
|$10.01 to $20||$7.99||$17.99||$13.99||$27.99|
|$20.01 to $30||$8.99||$18.99||$14.99||$28.99|
|$30.01 to $40||$9.99||$19.99||$15.99||$29.99|
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|$80.01 to $100||$16.99||$26.99||$22.99||$36.99|
|$100.01 to $120||$18.99||$28.99||$24.99||$38.99|
|$120.01 to $150||$19.99||$29.99||$25.99||$39.99|
|$150.01 and up!||$22.99||$32.99||$28.99||$42.99|
- For shipments to destinations outside continental USA an additional freight surcharge per order will be added to the above charges. Customs and duties charges may apply to Canada and International destinations. They are the responsibility of the customer.
- Certain overweight and oversize items may cost between $5 and $15 more to ship. The description for those items will have the additional shipping shown.
- We will give shipping charges to you via e-mail for shipment outside of the Continental United States and request your approval prior to shipment.
- Our shipping charges include freight, packing material, and the cost of packing. Our express service includes an $10 surcharge to place your order in a priority status. Basically, your express order gets placed ahead of all ground orders in our production line.
- Sales Tax We are not required to charge sales tax on any purchases - one more reason to shop at MyBambino.com!
- Packages returned to us due to incorrect addresses will be charged the reship fee and are exempt from our guarenteed delivery time.
The majority of My Bambino's products are hand painted and personalized and are non returnable. This is our firm policy as the returned goods are not resalable. If merchandise is found to be defective in materials or construction, or the personalization is clearly inaccurate (spelling/design/color errors), we will take immediate action to get you a replacement. This does not include mistakes made on the customer's part. Occasionally personalization errors can be corrected if the customer is willing to return the item for repair.
Although we strive for perfection and uniformity, orders are hand painted by an individual and styles do vary a bit. We hope you are among the customer that appreciates that uniqueness. Discretion is often used in creating your gift, as composition may need to be adjusted slightly to accommodate a particular product due to shape/size and/or a longer/shorter name, etc. We may also alter colors on items that are not white to provide better contrast.
While My Bambino makes every effort to insure you are satisfied with your purchase, we may ask for digital photos of your item to help us address and resolve issues. We value our Customers and we want to make your purchase a memorable experience.
All Personalization is done in Upper (first letter of each name) & Lower (remaining letters of the name) format. Initials will be done same size and in the order that they are given. Indicate initials with periods between characters. Date and other birth information is often abbreviated to numerical form in order to fit. The artists will follow personalization information as it is given. If you have special characters (accents, roman numerals, etc) or wish to change our standard procedures, provide instructions in the personalization window or via email.
Non-personalized items - Items not personalized can be returned or exchanged within 30 days of receipt. This includes items that are hand painted with a standard My Bambino design but no name or customizable details (color changes, deviation from design, messages, etc.) All returns must have prior authorization. Contact us for an RA # (which needs to be written on the outside of the shipping box) and guidance on returning the item. Once returned merchandise is received in good condition and original packaging, we will refund your merchandise cost within 15 days to the original payment method. We are unable to refund shipping cost and the cost of return shipping will be covered by the customer. Returns sent without prior authorization may be refused or subject to a re-stocking fee.
973 East Masten Circle
Milford , DE 19963
All shipments should be inspected upon receipt. If your order is damaged, contact us immediately. Items are inspected prior to being painted and personalized so in most cases the damage occurs in shipping. We will file a claim with the carrier and send a replacement or replacement part/s to you immediately. Please keep the damaged item/s and packaging for two weeks, in case the carrier wishes to inspect it. We are unable to report claims to our shippers after 21 days so you must contact us within 10 days of receiving your order.
Special attention is needed for the large products shipped by motor freight carrier, such as large furniture or large toys. It is important for you to inspect your shipment carefully! Any damage made to the carton or product itself, must be noted on the freight bill BEFORE the driver leaves.
You may cancel your order if personalization has not begun by e-mailing firstname.lastname@example.org, or call Customer Service at 800-927-0707. In most cases, processing begins within 24 hours of your order, so we will do our best to cancel your order within that time. Please include your Order Number in your e-mail or have it handy when you call.
My Bambino upholds warranties offered by our manufacturers. Please contact us for warranty information on which product you are interested inquiring about. In the case of a replacement we will assist you or direct you to the manufacturer of the product. Normal wear and tear.
Due to U.S. government restrictions, currently MyBambino does not ship items to any of the following countries: Cuba, Iran, North Korea, Sudan and Syria.
We currently accept Visa, MasterCard, Discover, American Express and Google Checkout for all orders online. Personal Check and Money Orders may be used for orders via postal mail.Michele on Google+