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Customer Service for
Your Personalized Gifts
How
to Order Your Gifts
Please use only one ordering method below to avoid replicated
shipments:
Ordering Online
- The MyBambino Shopping Cart
MyBambino.com
uses an online "shopping cart". Your shopping
cart holds all of your products until you are ready to actually
purchase. Don't worry, adding products to your shopping
cart does not mean you have to buy them.
Once you see a product you would like to purchase and personalize,
simply click "Order". It's that easy. Your shopping
cart page will display, showing you everything you have
ordered so far, and all of the personalization options for
each item. Your most recent purchase will be added to
the bottom of the shopping cart. You may have to scroll
down to see all of the items in your cart, and recent additions.
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Choosing Personalization
Options
Personalization instructions
will be displayed for each item in the cart. Follow
the instructions, and select your design options from
the drop-down boxes: colors, sizes, styles, etc. A text
box will be available for you to type in the name, initials,
or message to be personalized on the item. Please
note: The personalization options for each of our products
often varies. Be sure to follow the instructions for
each product in your shopping cart carefully, and make
sure all options are filled in.
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Quantities
& Editing Your Order
You may change the quantities of any item in your
cart by clicking in the "Quantity" box and
typing in a new number. Verify the new quantities by
clicking the "Recalculate" button. Your order
totals will recalculate and you may continue shopping.
Keep in mind that by doing this, you will receive more
than one of the same item, personalized the same
way. If you need two or more items, personalized
in different ways, you must go back to the item within
the Web site and click "Order" again. Now,
a second item will show in your cart with a whole new
set of personalization options.
You can always change your design options at any time
during your shopping process. Nothing is set in stone
until you actually finalize your order. So, feel free
to browse and take your time deciding on designs and
styles for your personalized products. There's plenty
of opportunities to change things later.
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Removing Items
To remove any item(s) from your cart, change the quantity
to zero (0) for each item you want to remove, and click
"Recalculate". You may also click "Empty
Cart" to remove all the items from your cart at
once.
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Any time you
want to see your current order so far, click "View
Cart" at the top of the screen. New purchases
go to the bottom of the shopping cart screen. You
may need to scroll down to see them, depending on the
resolution of your display.
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Checking Out
- Finalizing Your Order
When you're finished shopping, and you have selected
all the personalization options for each product in
your cart, click "Finalize Order" from the
shopping cart screen, and follow the instructions.
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Alternative Ordering Options
If you choose to order from one of
the following alternate methods, please do not order online
also. This will insure that you do not receive a double order.
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By Phone
1-800-927-0707
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By Fax
You may fax your credit card orders to 302-422-9064,
24 hours a day, seven days a week. Please provide all
requested information, especially phone number. For
your convenience, order form can be faxed to you or
can print an
order form from this Web site. Faxed orders are
processed within 24 hours. For confirmation on faxed
orders, call our toll-free number.
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By Mail
Send orders to:
MyBambino
973 East Masten Circle
Milford , DE 19963
To ease your ordering, you can print
an order form from this Web site. Personal check
or credit card number must be received before order
can be processed. Sorry, no COD's.
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Personalization
MyBambino offers
FREE personalization on every item and more!
Most items are individually hand painted by one of our artists,
making your gift even more unique. You choose the name.
You choose the design. Please understand that each artist's
style may vary slightly.
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Turnaround
Items are individually hand painted,
so please allow 2 to 3 weeks for delivery. We always try to
accommodate last minute orders. Express services are available.
Please allow 6 business days delivery for express orders.
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Privacy Policy
MyBambino appreciates your patronage
and respects your privacy. Any information that you provide
to us is used only to process your order(s), reply to your
questions, and to improve your future experiences with our
Web site. We will not share your personal information, such
as your name, address, e-mail address, phone number, or credit
card information, with anyone for any reason, unless required
to by law.
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Security Policy
MyBambino uses technology called
Secure Socket Layer (SSL) to encrypt any personal information
you transmit to us online. The information is encrypted
on your computer and decoded after it reaches MyBambino's
secure server. This information cannot be decrypted during
transit.
If you are still nervous about ordering
online, once you have selected your products we encourage
you to call our Customer Service department at 800-927-0707
and one of our Customer Service agents will be happy to
place your order for you over the phone, or see Alternative
Ordering Options above.
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What Information We Collect and
Why
We collect personal information primarily
so that we may process your order, but also so that we may
personalize your purchases and make your shopping experience
as unique as possible. In addition to personal information
collected for purposes of processing your order, we may ask
for the following information:
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Billing and
Shipping Information
During the checkout process, we ask for certain
personal information - name, address, e-mail, telephone
number and credit card information - all of which are
necessary for us to process your order and ship it to
you. Basic personal information such as name, address
and telephone number, but not credit card numbers, may
be transmitted to contracted third parties (UPS, FedEx,
etc.) solely for the purpose of shipping your order.
As described above, ordering with MyBambino is safe
and secure because we use Secure Socket Layer Technology
which encrypts the information you send to us. This
information cannot be decrypted during transmission
and is decoded on MyBambino's secure server, which cannot
be accessed by 3rd parties.
MyBambino may also use this information to send you
our printed catalog or other announcements via postal
mail.
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Personalization
Information
In order to hand-personalize each product, MyBambino
requires that you submit certain private information
to us for most items. This may consist of your child's
name(s) or age(s), birthdate(s), etc. This information
is used only to personalize your purchases, and
is held strictly confidential.
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E-mail Addresses
During the checkout process, we collect your e-mail
address. Your e-mail address is used only so
that you may receive offers and announcements via e-mail
from MyBambino, and is not forwarded to any third parties.
At any time, you may modify your information by sending
an e-mail to office@mybambino.com.
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Cookies
MyBambino uses a feature of your Internet web browser called
a "cookie" to assign a unique identification to
your computer. Cookies are files that your web browser places
on your computer's hard drive. MyBambino creates and then
uses these cookie files to track your cart contents and
to recognize you when you return to MyBambino's site. This
saves you from having to re-input your billing and shipping
information the next time you shop with us.
Cookies cannot be used by MyBambino
to retrieve any personal information about you unless you
have previously purchased from MyBambino. MyBambino does
not and cannot use cookies to retrieve personal information
about you from your computer unless such information was
knowingly and willingly provided by you.
In some instances, your browser
may have been set to not accept cookies. If so, you will
see a message when the MyBambino web site tries to access
any cookies. By default, most all browsers are setup to
accept cookies when first installed. If yours is not, you
can change your cookie settings usually in the "Security
Options" or "Preferences" section of your
browser (or something similar).
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Shipping
|
Merchandise Total |
Ground
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Express
Service
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| $0 to
$10 |
$5.99 |
$15.99 |
| $10.01
to $20 |
$7.99 |
$17.99 |
| $20.01
to $30 |
$8.99 |
$18.99 |
| $30.01
to $50 |
$9.99 |
$19.99 |
| $50.01
to $75 |
$12.99 |
$22.99 |
| $75.01
to $100 |
$15.99 |
$25.99 |
| $100.01
to 150 |
$18.99 |
$28.99 |
| Over
$150 |
$21.99 |
$31.99 |
Shipping Policies
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For shipments
to Alaska, Hawaii and Puerto Rico an additional freight
surcharge per order will be added to the above charges.
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Certain overweight
and oversize items may cost between $5 and $15 more
to ship. The description for those items will have the
additional shipping shown.
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We will give
shipping charges to you via e-mail for shipment outside
of the United States and request your approval prior
to shipment.
- Our shipping charges include freight,
packing material, and the cost of packing. Our express
service includes an $10 surcharge to place your order
in a priority status. Basically, your express order gets
placed ahead of all ground orders in our production line.
Sales Tax
We are not required to charge sales tax on any purchases
- one more reason to shop at MyBambino.com!
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Return & Cancellation Policies
Each order is hand-painted by one
of our artists, and may be subject to their discretion.
We may or may not change the placement of a design to accomodate
the shape of an item. We may also alter colors on items
that are not white.
Because our product
is hand-painted and personalized, we cannot accept items
for return, unless they are found to be defective in materials
or construction, or the personalization is clearly inaccurate
(i.e., spelling errors). We are not liable for mistakes
made on the customers' part. If a product is defective or
damaged, it must be returned or exchanged within 30 days.
Please call in your return before shipping it back. Customer
will pay for return shipping on authorized returns. We will
provide an RA#, which needs to be written on the outside
of the box. Any returns sent without prior authorization
may be refused or subject to a re-stocking fee. Authorized
returns should be sent to:
MyBambino
Attn: Returns
973 East Masten Circle
Milford , DE 19963
If your order was damaged in shipping,
hold on to the products and packaging, and contact us immediately.
We will report the claim to UPS and replace the item. It's
a good idea to open and inspect all items upon receipt.
This is to your benefit, since we cannot place claims or
accept returns after 30 days.
Please handle your product with
care. To clean, use a soft, damp cloth. Avoid greasy substances
like hand cream or sun-tan lotion when handling the products.
It may damage the paint. Also avoid using any chemical cleaners.
For best results, use a very soft disposable cloth.
Regarding international orders: All
international orders will be handled on an individual basis.
Email us with the item, and the address shipping address,
and we'll get back to you with a quote for shipping charges.
You may cancel your order if personalization has not begun
by e-mailing office@mybambino.com,
or call Customer Service at 800-927-0707. In most cases,
processing begins within 24 hours of your order, so we will
do our best to cancel your order within that time. Please
include your Order Number in your e-mail or have it handy
when you call.
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Customer Restrictions
Due to U.S. government restrictions, currently MyBambino does
not ship items to any of the following countries: Cuba, Iran,
Iraq, Libya, North Korea, Sudan and Syria.
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Payment Options
We currently accept Visa, MasterCard, Discover, and American
Express for all orders online. Personal Check and Money Orders
may be used for orders via postal mail.
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